A. GENERAL ASPECTS

A.1. These Terms and Conditions govern the relationship between SC TESSORA SRL, headquartered in Cluj-Napoca, Strada Tudor Vladimirescu No. 46, registered at the ONRC under no. J12/1011/2019, with CUI RO40760536, a limited liability company of Romanian nationality, hereinafter referred to as "the Company" or "We," and the individuals using ("User") the online store www.tessora.ro ("Site").

A.2. Accessing and using any page or section of the website or any product or service provided through it can only be done in accordance with these Terms and Conditions.

A.3. We may request that the user explicitly express their agreement with these Terms and Conditions through a specific action, which will signify an unequivocal consent (for example, by ticking the "I have read and agree with the terms and conditions" checkbox).

A.4. To ensure compliance with the access and use conditions, users are responsible for checking this section whenever they access the website. Even if you fail to review the terms and conditions but continue to use the website, we will consider that you have accepted these Terms and Conditions (including any updates).

A.5. If you do not agree with the provisions of these Terms and Conditions (including any updates), please refrain from using or, if applicable, cease using the website.

A.6. The purpose of this website is to provide Users with information regarding the products and services offered by SC TESSORA SRL. These rules govern the relationship between you as a User of the Site and Us, and are mandatory for both parties.

A.7. Certain parts/sections/modules of the website may involve the acceptance of specific conditions or the introduction of specific data. In the case of conflict or inconsistency between these terms and conditions and special conditions that must be accepted to use other parts/sections/modules of the website, the latter will prevail, and you are obliged to take them into account.

A.8. Definitions:

"Site" = the domain tessora.ro. The site is registered by SC TESSORA SRL, headquartered in Cluj-Napoca, Strada Tudor Vladimirescu No. 46, registered at ONRC under no. J12/1011/2019, with CUI RO40760536, a Romanian limited liability company.

"Account" = the section of the Site consisting of an email address and a password that allows the Buyer to place an Order and contains information such as username, password, billing data, delivery address, and order history. The User will ensure that the account information is periodically correct, complete, and updated.

"User" = any natural person over the age of 18 or a legal entity registered on the Site who accesses the Site and accepts the specific clauses in this section of Terms and Conditions.

"Buyer" = any natural person of legal age according to Romanian law or legal entity who creates an Account on the Site and places an Order.

"Favorites List" = the section where the User can add products they wish to monitor for future purchase. The User can modify the List by adding or deleting products or transferring them to the Shopping Cart.

"Shopping Cart" = the section where the User can add products they wish to purchase.

"Order" = the electronic document through which the Buyer sends the Seller the intention to purchase products from the Site.

"Contract" = the distance contract concluded between the Seller and the Buyer, according to the law, without the simultaneous physical presence of the Seller and the Buyer.

"Confirmation" = the process by which the Company confirms receipt of the order placed by the Customer. The confirmed order can no longer be refused by the Customer. Confirmation of the Order received is not equivalent to its acceptance by the Company.

"Acceptance" = once the Order placed by the Customer is accepted, it is considered that the Company and the Customer have concluded a sales contract for the Products that are the subject of that Order, from the moment of delivery and transfer to the Customer, provided that the other conditions specified in these Terms and Conditions are met.

"Content" = all the information on the Site that can be accessed via an electronic device, as well as any form of communication sent by the Seller to Users through any electronic or other means.

"Commercial Communications" = messages sent through the Site, email, or other communication means by which the Seller provides the User with information about ongoing campaigns, current or future offers, or other information.

"Transaction" = the receipt or reimbursement of an amount resulting from the sale of a product via the Site, or its return.

B. PROPERTY RIGHTS

B.1. All articles (texts and images) published by the Company are protected by intellectual property laws (such as, but not limited to, Law no. 8/1996 updated regarding copyright and related rights, Law no. 84/1998 updated regarding trademarks and geographical indications). Reproduction of any written or illustrative material from the Site’s content is strictly prohibited without the prior consent of the Company.

C. SITE MESSAGE CONTENT

C.1. Users are solely and exclusively responsible for the content of their messages.

C.2. In any section of the Site where communication is possible, it must be based on decency and mutual respect, with users adhering to the following rules:

a) Do not use indecent language; insults of any kind are not allowed; the use of names containing insults, vulgarities, or profanities is prohibited;

b) Messages that are antisocial, inciting illegal actions, violence, or xenophobia are prohibited;

c) Discriminatory posts of any kind are prohibited;

d) All messages reflect solely the views and opinions of their authors, who bear full legal responsibility, both for the articles posted and for the messages and materials sent by users;

e) To receive a response to different posts, please complete a valid email address;

f) Any violation of these rules may lead to the deletion or modification of the posted message, as well as the suspension of the User’s access to the Site;

g) The use of account names with sexual connotations or names that may be considered offensive to various social categories or that, by their content, promote other websites, companies, or products is prohibited;

h) Using others' personal data for commercial purposes or to obtain material benefits is prohibited;

i) Collecting personal data from other Site Users is prohibited;

j) Posting, uploading, or transmitting illegal materials or materials that do not comply with applicable law, including laws regarding copyright, trademarks, or other intellectual property rights, is prohibited;

k) Promoting illegal activities or providing information related to such activities is prohibited;

l) Posting or transmitting advertising, promotional, or “spam” messages is prohibited;

m) Messages containing personal data such as identifying details, contact data, or other data that may lead to a person's identification are prohibited;

n) Using a false identity or assuming a false representation is prohibited.

C.3. For failing to comply with these rules, the Company reserves the right to deny access to the Site or any of the Services offered.

D. DECLARATIONS AND WARRANTIES

D.1. The Company does not guarantee that the information contained on the Site is complete or accurate; it may contain errors that do not engage the Company's liability;

D.2. The Company does not guarantee that the information provided by users is real and/or correct and does not take responsibility for how visitors use it;

D.3. The Company does not guarantee that the information, products, or services provided will meet all the visitors' requirements;

D.4. The use of information, products, and services on the Site is done at the User’s own risk;

D.5. The Company does not guarantee that the services on the Site will function consistently, uninterrupted, or error-free;

D.6. The Company is not responsible for any damages that Users may suffer due to the temporary malfunction or defects of this Site.

E. CONTRACTUAL DOCUMENTS. SALES POLICY

E.1. Any User may use the Site to place an order with the Seller. By placing an Order, the Buyer agrees to the form of communication chosen by the Seller for its commercial operations (telephone or email).

E.2. After placing the Order, the Buyer will receive an electronic notification at the email address specified when creating the Account. This notification does not represent acceptance of the order.

E.3. If the ordered product(s) are no longer in stock, the Seller will notify the Buyer of the situation and will offer the Buyer similar products. If the Buyer does not want to purchase other products instead of the unavailable ones, the Seller will refund the amount paid for the Order if applicable.

E.4. The contract between the Buyer and the Seller is considered concluded when the Buyer receives the product from the Seller after payment, according to the agreed terms.

E.5. The User may communicate with the Seller by accessing the Chat provided on the Site or through the email addresses and phone numbers listed in the Contact section.

F. PRICES AND PAYMENT METHODS

F.1. All prices presented on the Site are expressed in Romanian Lei (RON) and include VAT.

F.2. The Site offers the following payment options: payment by card, cash on delivery.

F.3. According to legal provisions, cash transactions are limited to 10,000 (ten thousand) RON for individuals and 5,000 (five thousand) RON for legal entities.

F.4. The receipt of the amount by the Company does not mean the Acceptance of the Order, and payment does not imply the Company's obligation to honor the Order unless the other conditions are met, such as the Customer providing all required documents in accordance with applicable law, and the ordered Products being delivered and transferred to the Customer. If the Order is not honored due to the failure to meet one of these conditions, the amount paid by the Customer will be refunded.

F.5. In the case of payment by bank transfer, the payment will be made from the bank account of the person whose data are mentioned in the Order. Otherwise, the Company reserves the right to refuse to fulfill the Order and not deliver the Products.

F.6. Considering the provisions of Law 129/2019 for the prevention and combating of money laundering and financing terrorism, as well as the modification and completion of certain regulations, and for compliance with relevant legislation, the Company may request additional data from Customers and may conduct a complex verification (legal measures for customer identification) before performing any operation.

G. INTELLECTUAL PROPERTY RIGHTS

G.1. All materials used on the Site: content, logos, stylized representations, commercial symbols, static and dynamic images, are the intellectual property of the Company.

G.2. Copying, distributing, publishing, transferring, altering, or using any Content in any context other than the original purpose intended by the Company is prohibited.

G.3. The User may copy, transfer, and/or use the Content only for personal or non-commercial purposes, as long as it does not conflict with these provisions.

H. ORDER, INVOICING, PAYMENT

H.1. The Buyer places the Order by adding the products to the Shopping Cart and finalizes it by making the payment, selecting one of the methods specified by the Seller.

H.2. Any product added to the Shopping Cart is available for purchase as long as it is in the Seller's stock. Adding a product to the Shopping Cart, without completing the Order, does not represent registering the Order or reserving the product.

H.3. The Seller will make every effort to provide correct information regarding the price and characteristics of the products. However, some characteristics and/or prices may be incorrect due to human or technical error. If the Buyer places an Order for a product with an incorrect price, the Seller has the right to cancel the Order.

H.4. In the case of registering an order where the product has incorrect characteristics due to a human or technical error, the Seller will make every effort to deliver a product with characteristics similar to those of the ordered product. If the Buyer does not agree with this solution, the Seller has the right to cancel the Order.

H.5. By completing the order form and finalizing the payment, the Buyer assumes responsibility that all provided data is correct and complete at the time of purchase and that the Seller can contact them through all stipulated means when necessary to fulfill their obligations.

H.6. In cases where the Buyer’s card-issuing bank does not accept the payment, or the data provided by the Buyer is incorrect or incomplete, the Seller reserves the right to cancel the Order. The Seller will send a notification to the Buyer and will be exempt from any further obligations.

H.7. After completing the Order, the Seller will issue an invoice to the Buyer for the ordered products, based on the data provided by the Buyer, in accordance with the applicable legislation. Personal data (name and surname, CNP, billing information, delivery information, tax registration data) will be processed for fiscal-accounting purposes and to fulfill the order, in compliance with the applicable laws, EU Regulation 2016/679, and internal policies and procedures.

H.8. Ownership of the products will be transferred upon delivery, after the Buyer has made the payment.

I. DELIVERY, RETURNS, WARRANTIES

I.1. See the delivery and return conditions.

I.2. See the warranty conditions.

J. FINAL PROVISIONS

J.1. These Terms and Conditions are governed by the laws of Romania. Any disputes arising between the Seller and Users or Buyers will be resolved amicably or, if this is not possible, the disputes will be settled by the competent courts in Romania.

J.2. The Company reserves the right to periodically update this set of Terms and Conditions without prior notice to the Users. They are obliged to check the terms and conditions at the time of each access. Using the Site represents the User’s agreement to accept these terms.

J.3. To report any violations of these rules, submit feedback, complaints, or any issues related to the Site, please write to us at: comenzi@tessora.ro. Thank you!